Graces Faces Refillable Cleansing Balm
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Delivery Charges
We deliver within the UK and selected EU destinations. All orders are shipped from our UK warehouse using tracked services. Note that Expedited Delivery may not be available during peak periods.
All orders shipped to Europe which are below EUR 150 are inclusive of duties and tax. If the order exceeds this amount, duties may apply and paid at checkout.
- Processing & Shipping :
- Orders are processed and shipped Monday to Friday, excluding weekends and UK Bank Holidays.
- We aim to fulfil orders within 1 business day. Orders placed before 1pm will be dispatched the same day*.
- Orders placed after 1pm on Friday, or during the weekend, will be processed the following Monday*.
- Once processed, you'll receive a confirmation email with your tracking number.
* Please note during busier periods processing might take up to 3 business days.
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Shipping timeframes within the UK (excluding Northern Ireland and British Forces)
:
Please allow the following estimated delivery times after your order has been processed:
- Standard Delivery : 2-4 business days**
- Expedited Delivery : Up to 2 business days**
**These timeframes are estimates and may vary due to factors beyond our control, such as carrier delays or bad weather. For any concerns, contact our team via the "Contact Us" page. Note that Expedited Delivery may not be available during peak periods.
UK Orders (excluding Northern Ireland and British Forces):
Shipping Method
Cost
Shipping Time***
Tracked Standard Shipping (Royal Mail 48 Tracked)
£3.95 (Free on orders over £25)
2-4 business days
Tracked Expedited Shipping (Royal Mail 24 Tracked)
£6.95 (Free over £50)
Next business day (if ordered before 1pm)
Northern Ireland, British Forces, Isle of Man :
Shipping Method
Cost
Shipping Time***
Tracked Standard Shipping
£10
3-7 business days
Tracked Expedited Shipping
£17
1-3 business days
EU Orders :
Country
Shipping Method
Cost
Shipping Time***
France, Spain, Bulgaria, Czech Republic, Sweden, Ireland
Tracked Standard Shipping
EUR 12
5-9 business days
Denmark, Netherlands, Germany, Poland, Italy, Austria, Portugal, Slovakia, Estonia, Greece, Romania, Belgium, Hungary, Lithuania, Latvia
Tracked Standard Shipping
EUR 15
5-9 business days
Luxembourg, Slovenia, Finland, Malta, Croatia, Cyprus
Tracked Standard Shipping
EUR 18
5-9 business days
*** Most orders are typically processed in 1-3 business days not including weekends or holidays, shipping times are estimated and actual shipping time may vary.
Returns
We happily accept returns, but please note that due to hygienic reasons, only unopened and unused products can be returned within 14 days of your order being delivered. Please be aware that we must receive returns within 14 days of notifying us of a return– this is irrespective of your chosen payment method.
Please note that all items must be returned in a saleable condition:
- Unopened, with all original product packaging and hygiene seals untouched. Kindly note, we are unable to offer a refund on items that are not re-saleable.
- If your order qualified for a free gift, it must also be returned before your refund can be processed.
- Please note that you will need to cover the cost of return shipping.
- Unfortunately, if you return an opened or used product to us, we are unable to issue a refund or reship the item to you.
How do I return an item?
In order to return an item, please send us an email at hello@thebeautycrop.com stating your order number, full name, shipping address and reason for return. Once we receive your request we will confirm you can return the item and the address to return the items to. We aim to complete all return requests within 5 working days.
Please return any unopened products in all the original packaging and include a note inside the package with your order number, full name and shipping address so our Returns Team can identify your return. Please be advised that customers are responsible for return delivery charges and we recommend sending the item via a tracked service - we will need a copy of the proof of postage tracking receipt too.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered, please contact us at hello@thebeautycrop.com within 14 days of your order being delivered. In order to advise further, we require your order number, a photo of the damage, inside packaging, outer packaging, shipping label and a photo/video of the damaged/faulty product.
What if I bought the wrong shade of foundation or concealer?
We know how important it is to find your ideal shade of skin tint, concealer & setting powder and want you to be able to shop with confidence at The Beauty Crop knowing that we've got you covered with our Shade Match Guarantee! Simply use our "Find Your Shade" quiz to find the perfect shade, and make sure you sign up your email so we can track the shade you purchased. We hope you love the shade you purchase, but if you don't feel it's the right fit, simply reach out to hello@thebeautycrop.com within 15 days of your purchase, and our support team will happily work with you to find the right match and assist you with a free exchange or return*.
*free exchanges or returns are only available for UK residents for this time
Exchanges
We do not offer exchanges, sorry!
Refunds
We will refund the price paid by you for the returned item within fourteen (14) days of receiving your returned items, provided that you have returned the items to us at the Returns address provided by our Customer Service Team when contacting hello@thebeautycrop.com. Unfortunately, we will not be able to refund any shipping charges you have incurred.
Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 business days to show on your statement from the time of issue. Please be advised that this varies by bank and payment methods, and that PayPal transactions show immediately.
Returns
We happily accept returns, but please note that due to hygienic reasons, only unopened and unused products can be returned within 14 days of your order being delivered. Please be aware that we must receive returns within 14 days of notifying us of a return– this is irrespective of your chosen payment method.
Please note that all items must be returned in a saleable condition:
- Unopened, with all original product packaging and hygiene seals untouched. Kindly note, we are unable to offer a refund on items that are not re-saleable.
- If your order qualified for a free gift, it must also be returned before your refund can be processed.
- Please note that you will need to cover the cost of return shipping.
- Unfortunately, if you return an opened or used product to us, we are unable to issue a refund or reship the item to you.
How do I return an item?
In order to return an item, please send us an email at hello@thebeautycrop.com stating your order number, full name, shipping address and reason for return. Once we receive your request we will confirm you can return the item and the address to return the items to. We aim to complete all return requests within 5 working days.
Please return any unopened products in all the original packaging and include a note inside the package with your order number, full name and shipping address so our Returns Team can identify your return. Please be advised that customers are responsible for return delivery charges and we recommend sending the item via a tracked service - we will need a copy of the proof of postage tracking receipt too.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered, please contact us at hello@thebeautycrop.com within 14 days of your order being delivered. In order to advise further, we require your order number, a photo of the damage, inside packaging, outer packaging, shipping label and a photo/video of the damaged/faulty product.
What if I bought the wrong shade of foundation or concealer?
We know how important it is to find your ideal shade of skin tint, concealer & setting powder and want you to be able to shop with confidence at The Beauty Crop knowing that we've got you covered with our Shade Match Guarantee! Simply use our "Find Your Shade" quiz to find the perfect shade, and make sure you sign up your email so we can track the shade you purchased. We hope you love the shade you purchase, but if you don't feel it's the right fit, simply reach out to hello@thebeautycrop.com within 15 days of your purchase, and our support team will happily work with you to find the right match and assist you with a free exchange or return*.
*free exchanges or returns are only available for UK residents for this time
Exchanges
We do not offer exchanges, sorry!
Refunds
We will refund the price paid by you for the returned item within fourteen (14) days of receiving your returned items, provided that you have returned the items to us at the Returns address provided by our Customer Service Team when contacting hello@thebeautycrop.com. Unfortunately, we will not be able to refund any shipping charges you have incurred.
Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 business days to show on your statement from the time of issue. Please be advised that this varies by bank and payment methods, and that PayPal transactions show immediately.
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Graces Faces Cleansing Balm is here to turn your evening routine into a skin-loving ritual..Whether you’re removing full glam or just the day’s build-up, this rich, gentle balm pampers your skin as it cleanses.Infused with a nourishing blend of Camellia Oil, Tamanu Oil* and Squalane, it transforms from a balm to a silky oil, then into a delicate milk that melts away makeup, dirt and impurities - without stripping your skin.Suitable for all skin types but especially great for combination skin, it hydrates and replenishes, leaving your complexion clean, calm and refreshed.What's even better? It features a built-in spatula tucked neatly inside the lid, so you’ll never lose it. Plus, it’s refillable, making it easy to enjoy an eco-friendly glow with sustainable refills that are kind to both your skin and the planet.*Tamanu Oil comes from the seeds of the tamanu tree, which is classified as a nut tree. If you have a nut allergy, we recommend avoiding this product.
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Camellia Oil Hydrates + replenishes. For smoother, radiant skin.Tamanu Oil Powerful hydrator that locks moisture in.ETHYLHEXYL PALMITATE, CAPRYLIC/CAPRIC TRIGLYCERIDE, POLYGLYCERYL-6 DICAPRATE, SYNTHETIC WAX, STEARIC ACID, BUTYROSPERMUM PARKII (SHEA) BUTTER, CAMELLIA JAPONICA SEED OIL, SIMMONDSIA CHINENSIS (JOJOBA) SEED OIL, SQUALANE, ROSA CANINA (ROSEHIP) FRUIT OIL, HELIANTHUS ANNUUS (SUNFLOWER) SEED OIL, CALOPHYLLUM INOPHYLLUM (TAMANU) SEED OIL, PELARGONIUM GRAVEOLENS FLOWER (GERANIUM) OIL, TOCOPHEROL, RICINUS COMMUNIS (CASTOR) SEED OIL, TOCOPHERYL ACETATE, CITRONELLOL, GERANIOL, CI 16035 (RED 40 LAKE)
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Where does the cleansing balm fit into my skin care routine?Is the cleansing balm fragranced?Does the cleansing balm contain nuts?Is the balm suitable for sensitive skin?
Free Delivery
Get free shipping on orders over £30, next day delivery is free over £40
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Cruelty Free & Vegan
All our products are free from animal testing and vegan friendly.
Made For Sensitive Skin
Ingredient first and clinically-tested formulas that are made with sensitive skin in mind.
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