FAQs (Frequently Asked Questions)
- What Currency do you transact in?
- This website transacts in USD and Pound Sterling only. Prices are subject to change without notice.
- Do you ship internationally?
- Yes - except for Germany. You can find delivery charges here: Delivery Charges & Policy
- Please note we do not sell in Germany and do not ship there.
- What Cards do you accept?
- We accept the following credit/debit cards only : Mastercard, Visa and American Express for all transactions.
- What are your Delivery Charges & Policy?
- Do you charge VAT (Value Added Tax)?
- Yes, VAT is charged on all orders shipped to the UK and other parts of the EU. This VAT amount will be clearly shown upon checking out.
- How Secure is my transaction?
- You can now shop with confidence at TheBeautyCrop.com. We use Secure Sockets Layer (SSL) to encrypt sensitive information captured on our order form such as your credit card number, name and address, so that no third party is able to decode your information. To be sure your connection is secure, look at the bottom status bar of your browser window. While on a secure page such as our order form, you will see that the lock icon becomes locked, as opposed to un-locked or open, when you are just surfing. With regards to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site.
- Do you conduct any form of Animal Testing?
- We never test on animals...how could we? Our Integrity Commitment means we are 100% against animal cruelty.
- We are PETA certified cruelty-free by PETA (People for the Ethical Treatment of Animals), the most widely recognized animal welfare organization in the United States.
- Are your products vegan?
- Most of our products are vegan (i.e. do not contain any animal ingredients or byproducts), but there are a few exceptions as they contain beeswax (PBJ Smoothie Stick and Glamazon Stick). We are working at reformulating these to be vegan- so keep an eye out for new updates!
- Are your products gluten-free?
- Our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. No gluten is added to the product and it is not likely that the product contains gluten, but we can't guarantee the product is gluten free since the raw materials may have been derived from or exposed to gluten during the raw material manufacturing process.
I need more information on your products and their ingredients.
- Each product has been equipped with information which accurately describes its benefits and usage. However, if you feel a need to ask for a specific detail, please contact us and we will reply promptly.
- What is your Return and Refund Policy?
- Please refer to our Returns and Refund Policy here
- Can I cancel an order?
- You have the right to cancel your order within 24 hours of placing it. Simply contact us directly here. Once your order has been sent to the warehouse, it has entered the shipping process and no further changes can be made. You can however, return your items via our Returns and Exchanges Policy above.
- Order cancellations must be made in writing, quoting your order number.
- If your order has not shipped, a full refund will be made to you.
- If your order has shipped, please note that you will have to pay for the cost of returning the goods to us. Goods returned must be in re-saleable condition, with your original paperwork included. We reserve the right to assess whether goods returned are in a re-saleable condition.
- Your credit card will be refunded within 7 days of cancellation. It is advisable to obtain a proof of posting certificate from your post office to facilitate claims from the postal services in the event of parcels lost in transit.
- How do I contact you for general enquiries?
- We are happy to help you with any enquiries you may have and are ready to assist you. Just let us know what's on your mind.
Do you have a referral programme?
- Yes we believe in referrals as our business is based on word of mouth. If you post your review on Instagram, Twitter, Facebook, Pinterest or make a Youtube video, you will receive 10% off your next order off anything on the website! Email us at email@example.com for more information
- Do you work with influencers and makeup artists?
- Yes we do! Email us at firstname.lastname@example.org for more information