Returns and Refund Policy
Returns
We happily accept returns, but please note that due to hygienic reasons, only unopened and unused products can be returned within 14 days of your order being delivered. Please be aware that we must receive returns within 14 days of notifying us of a return– this is irrespective of your chosen payment method.
Please note that all items must be returned in a saleable condition:
- Unopened, with all original product packaging and hygiene seals untouched. Kindly note, we are unable to offer a refund on items that are not re-saleable.
- If your order qualified for a free gift, it must also be returned before your refund can be processed.
- Please note that you will need to cover the cost of return shipping.
- Unfortunately, if you return an opened or used product to us, we are unable to issue a refund or reship the item to you.
How do I return an item?
In order to return an item, please send us an email at hello@thebeautycrop.com stating your order number, full name, shipping address and reason for return. Once we receive your request we will confirm you can return the item and the address to return the items to. We aim to complete all return requests within 5 working days.
Please return any unopened products in all the original packaging and include a note inside the package with your order number, full name and shipping address so our Returns Team can identify your return. Please be advised that customers are responsible for return delivery charges and we recommend sending the item via a tracked service - we will need a copy of the proof of postage tracking receipt too.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered, please contact us at hello@thebeautycrop.com within 14 days of your order being delivered. In order to advise further, we require your order number, a photo of the damage, inside packaging, outer packaging, shipping label and a photo/video of the damaged/faulty product.
What if I bought the wrong shade of foundation or concealer?
If you completed our shade finder and used the code provided at checkout, please get in touch with our team at hello@thebeautycrop.com and provide us with a picture showing the shade match. Our team will be able to assist and advise further.
Kindly note that we will only issue a refund for the price paid for the goods, excluding shipping. For orders made without our shade finder and code, we are unable to offer a refund or replacement. You can however get in touch with our team and we will provide you with a discount code for repurchasing the correct shade. This also applies for orders placed through our TikTok Shop.
This policy is only applicable to purchases made on www.thebeautycrop.com; we are unable to process exchanges for purchases made within a partnered retail location.
Exchanges
We do not offer exchanges, sorry!
Refunds
We will refund the price paid by you for the returned item within fourteen (14) days of receiving your returned items, provided that you have returned the items to us at the Returns address provided by our Customer Service Team when contacting hello@thebeautycrop.com. Unfortunately, we will not be able to refund any shipping charges you have incurred.
Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 business days to show on your statement from the time of issue. Please be advised that this varies by bank and payment methods, and that PayPal transactions show immediately.