Shipping policy

OUR DELIVERY CHARGES & POLICY

We deliver within the UK, and provide international shipping through Global-e. All orders are shipped from our UK warehouse using tracked services. Expedited Delivery is not available during peak periods.

  • Processing & Shipping: 
    • Orders are processed and shipped Monday to Friday, excluding weekends and UK Bank Holidays.
    • We aim to fulfil orders within 1 business day. Orders received before 5 pm will be dispatched the same day*.
    • Orders received after 5 pm on Friday, or during the weekend, will be processed the following Monday*.
    • Once processed, you'll receive a confirmation email with your tracking number.

* Please note during busier periods processing might take up to 3 business days. 

    **These timeframes are estimates and may vary due to factors beyond our control, such as carrier delays or bad weather. For any concerns, contact our team via the "Contact Us" page. Note that Expedited Delivery may not be available during peak periods.

     UK Orders (excluding Northern Ireland and British Forces):

    Shipping Service Delivery Time (from dispatch) Price Monday to Friday Cut-off time  Saturday Cut-off Time
    Tracked Expedited Shipping (Royal Mail Tracked) 1-2 Business days  £5.00 5pm 12 Noon
    Standard Shipping (Royal Mail Tracked) 2-4 Business days £4.00 5pm 12 Noon
    Evri Next Day 1-2 Business days  £5.00 7pm 4pm
    Evri Standard 2-4 Business days £4.00 7pm 4pm
    Evri Locker / Parcelshop expedited 1-2 Business days  £4.00 7pm 4pm
    Evri Locker / Parcelshop Standard 2-4 Business days £3.50 7pm 4pm

     

    Incorrect or Incomplete Address

    If an incorrect or incomplete address is provided at checkout, we are unable to offer a refund or replacement if the order is successfully delivered to the address entered.

    If an incorrect or incomplete address is provided and the parcel is returned to sender, a refund can only be processed once the item has been received back at our warehouse. Please note that original postage costs are non-refundable. If free delivery was applied, the delivery charge for the service selected at checkout will be deducted from the refund total.