Graces Faces Refillable Cleansing Balm

Graces Faces Cleansing Balm is here to turn your evening routine into a skin-loving ritual..Whether you’re removing full glam or just the day’s build-up, this rich, gentle balm pampers your skin as it cleanses.Infused with a nourishing blend of Camellia Oil, Tamanu Oil* and Squalane, it transforms from a balm to a silky oil, then into a delicate milk that melts away makeup, dirt and impurities - without stripping your skin.Suitable for all skin types but especially great for combination skin, it hydrates and replenishes, leaving your complexion clean, calm and refreshed.What's even better? It features a built-in spatula tucked neatly inside the lid, so you’ll never lose it. Plus, it’s refillable, making it easy to enjoy an eco-friendly glow with sustainable refills that are kind to both your skin and the planet.*Tamanu Oil comes from the seeds of the tamanu tree, which is classified as a nut tree. If you have a nut allergy, we recommend avoiding this product.

OUR DELIVERY CHARGES & POLICY

We deliver within the UK, and provide international shipping through Global-e. All orders are shipped from our UK warehouse using tracked services. Expedited Delivery is not available during peak periods and for Arran, Cumbrae, Argyll & Scottish Islands.

• Processing & Shipping: 
• Orders are processed and shipped Monday to Friday, excluding weekends and UK Bank Holidays.
• We aim to fulfil orders within 1 business day. Orders received before 5 pm will be dispatched the same day*.
• Orders received after 5 pm on Friday, or during the weekend, will be processed the following Monday*.
• Once processed, you'll receive a confirmation email with your tracking number.

* Please note during busier periods processing might take up to 3 business days. 

**These timeframes are estimates and may vary due to factors beyond our control, such as carrier delays or bad weather. For any concerns, contact our team via the "Contact Us" page. Note that Expedited Delivery may not be available during peak periods.

 UK Orders (excluding Northern Ireland and British Forces):

Incorrect or Incomplete Address

If an incorrect or incomplete address is provided at checkout, we are unable to offer a refund or replacement if the order is successfully delivered to the address entered.

If an incorrect or incomplete address is provided and the parcel is returned to sender, a refund can only be processed once the item has been received back at our warehouse. Please note that original postage costs are non-refundable. If free delivery was applied, the delivery charge for the service selected at checkout will be deducted from the refund total.

Late or Missing Deliveries

If your order has not been delivered within the estimated delivery timeframe, you must notify us as soon as reasonably possible so that we can investigate with the carrier.

In any case, any issues relating to non-delivery must be reported within 30 days from the date of dispatch. This is in line with applicable consumer protection legislation and allows us to effectively investigate and resolve any delivery issues with our shipping partners.

Unfortunately, we are unable to investigate or process claims for non-delivery that are raised after this 30-day period.